Industries

Insights

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Industries

Insights

About us

Select Language

Industries - Utilities

Strengthen your channels to support customers when they need you most

Access real-time data and connect with customers who need to speak directly with an operator

88%

Annual healthcare interactions managed

74%

Appointments booked autonomously with Smile.CX

82%

Users satisfied with the automated customer service

Case Study

What could your utilities services achieve with the AI Operation Center?

Services

Customer Service & Billing Inquiries

Proactive communication regarding service interruptions and estimated restoration times

Personalized explanations of energy consumption and billing patterns

Automated resolution of common service requests and inquiries

Benefits

Reduce call center volume and improved customer satisfaction

Increase transparency and trust

Enhance operational efficiency

Services

Service Activation & Management

Streamlined onboarding process for new customers with personalized service recommendations

Automated management of service changes, upgrades, and disconnections

Real-time tracking of service requests and technician appointments

Benefits

Faster service activation and improved customer experience

Reduced administrative overhead

Enhanced service delivery administrative processes

Services

Service Activation & Management

Streamlined onboarding process for new customers with personalized service recommendations

Automated management of service changes, upgrades, and disconnections

Real-time tracking of service requests and technician appointments

Benefits

Faster service activation and improved customer experience

Reduced administrative overhead

Enhanced service delivery administrative processes

Edit user details

Service activation

Bill discount

Electricity, gas and internet bundle

Services

Energy Management & Conservation

Personalized recommendations for energy efficiency based on usage data and household characteristics

Proactive alerts for unusual consumption patterns

Gamification and incentives to encourage conservation efforts

Benefits

Reduce energy consumption and lower customer bills

Improve environmental sustainability

Enhance customer engagement

Services

Outage Management & Communication

Automated detection and reporting of outages

Real-time updates and personalized communication to affected customers. alized assistance with claims submission and appeals

Intelligent dispatch of field crews and resources

AIO

Mrs Crown called to enquire about her gas bill. The bill number is 123456, and the reason the bill has doubled is that the meter reading is an estimate rather than an actual reading. She reassures the customer that if they provide the actual reading now, the amount will be deducted from their next bill.
After reassuring the customer about the amount, she informs them that the electronic self-reading service has been activated free of charge and that they can also sign up for the Electricity + Gas + Internet promotion at a competitive rate, as fibre broadband is now available in their area.

Mrs Crown, the amount is due to the estimated reading. Don’t worry.

AIO

Mrs Crown called to enquire about her gas bill. The bill number is 123456, and the reason the bill has doubled is that the meter reading is an estimate rather than an actual reading. She reassures the customer that if they provide the actual reading now, the amount will be deducted from their next bill.
After reassuring the customer about the amount, she informs them that the electronic self-reading service has been activated free of charge and that they can also sign up for the Electricity + Gas + Internet promotion at a competitive rate, as fibre broadband is now available in their area.

Mrs Crown, the amount is due to the estimated reading. Don’t worry.

Benefits

Faster outage resolution and improved customer safety

Enhance public perception and trust

Optimize resource allocation