Industries - Finance
Unify global travel customer support across borderless brand
Give travelers the independence to resolve requests instantly, in any language, always with a human within reach. No seasonal peak chaos, no burned-out agents —just a humanized, excellent travel experience.
+31%
Chat usage for customer service surpasses phone support within 6 months.
+1 mln
of chats handled monthly, ensuring seamless demand spike management
50%
of chats are automated, enabling agents to focus solely on complex customer issues.
Case Study
How far can Smile.CX take your guests, travelers and airline customers experiences?
Services
Travel quote requests
Capture traveler preferences, dates, and budgets automatically to build personalized profiles
Generate preliminary travel proposals and instant quotes without manual intervention
Compare flights, hotels, and activities across multiple providers in real time
Deliver updated pricing and availability alerts as market inventory changes
Re-engage abandoned bookings and pending requests with automated follow-up flows
Benefits
Slash response times significantly through automated travel request processing
Boost conversion rates with rapid delivery of personalized travel itineraries
Reduce operational workload for human agents by automating repetitive tasks
Ensure a seamless customer journey from the very first interaction
Budget set
Itinerary planned
Bookings made: 5
Flight + accommodation
Services
Customer inquiries
Increase average booking value through intelligent upselling and cross-selling
Align travel offers perfectly with individual traveler preferences and budgets
Drive higher conversion rates through hyper-personalized itineraries
Capture more bookings by eliminating lost leads from delayed responses
Benefits
Identify travel intent and engagement levels to prioritize high-value leads
Recommend premium upgrades for hotels, local activities, and travel insurance
Deliver personalized offers based on traveler history and specific preferences
Re-engage abandoned bookings and incomplete travel requests automatically
Services
Travel support
Reduce traveler stress through proactive support and automated updates
Improve brand loyalty and service perception with seamless trip management
Free up travel agents from routine urgent tasks to focus on high-value clients
Provide 24/7 traveler assistance and coverage outside of standard business hours
Benefits
Reissue lost travel documents and vouchers automatically for instant access
Inform travelers about cancellations, delays, and strikes with real-time alerts
Provide instant local recommendations for restaurants, tours, and transport
Track flights pro-actively to deliver automated status updates to clients
Manage minor travel emergencies and quick re-confirmations on the fly
Services
Post-trip feedback and loyalty
Send automated traveler satisfaction surveys upon trip completion
Collect guest feedback and reviews automatically to build social proof
Identify service improvement opportunities through AI-driven data analysis
Trigger personalized loyalty campaigns based on traveler history and behavior
Benefits
Generate higher volumes of high-quality guest reviews and actionable feedback
Automate traveler loyalty programs and retention strategies for maximum efficiency
Reduce customer churn through timely automated follow-ups and re-engagement
Improve service quality continuously using real-time traveler insights and data
