Industries - Public sector

Build a IA responsive student care system with human empathy at the helm

Channel all support requests from phone, email, chat, or WhatsApp into a single platform to capture, organize, and manage them with speed, effectiveness, and full traceability

5 months were enough to build a fully multichannel, automated, and responsive Customer Care system

5 months were enough to build a fully multichannel, automated, and responsive Customer Care system

5 months were enough to build a fully multichannel, automated, and responsive Customer Care system

100%

of interaction tracked

Reduction in handling time ensured by the synergy between agents and Smile.CX.

Reduction in handling time ensured by the synergy between agents and Smile.CX.

Reduction in handling time ensured by the synergy between agents and Smile.CX.

Case Study

What could your company achieve with the AI Operation Center?

Services

Citizen Services & Information

Personalized guidance through complex government processes and forms

Proactive communication regarding policy updates and relevant public services

Intelligent chatbots for answering frequently asked questions and directing citizens to appropriate departments

Benefits

Improve citizen satisfaction and trust

Reduce administrative burden on public servants

Enhance accessibility to government services

Services

Permit & License Applications

Streamlined application process with personalized guidance and document requirements

Automated tracking of application status and proactive notifications

Intelligent verification of submitted information and compliance checks

Benefits

Faster processing times and improved efficiency

Reduced errors and rework

Enhanced transparency in regulatory processes

Services

Permit & License Applications

Streamlined application process with personalized guidance and document requirements

Automated tracking of application status and proactive notifications

Intelligent verification of submitted information and compliance checks

Benefits

Faster processing times and improved efficiency

Reduced errors and rework

Enhanced transparency in regulatory processes

Automatic feedback

Tailored responses

Real-data policy

Administrative update notifications

Services

Public Feedback & Engagement

Automated collection and analysis of citizen feedback and sentiment

Personalized responses to public inquiries and concerns

Proactive identification of areas for service improvement and policy adjustments

Benefits

Improve public perception and trust

Enhance responsiveness to citizen needs

Data-driven policy making

Discover how AI-powered customer operations can propel your business to the top of your industry

Behind every smile, there’s a great experience

We help you build the ones that matter.

Behind every smile, there’s a great experience

We help you build the ones that matter.

Behind every smile, there’s a great experience

We help you build the ones that matter.

Behind every smile, there’s a great experience

We help you build the ones that matter.

Subscribe to our newsletter and keep smiling

©2025 Smile.CX All Rights Reserved

C.F./P.IVA 13158850969 - R.E.A. MI 2705813.

Subscribe to our newsletter and keep smiling

©2025 Smile.CX All Rights Reserved

C.F./P.IVA 13158850969 - R.E.A. MI 2705813.

Subscribe to our newsletter and keep smiling

©2025 Smile.CX All Rights Reserved

C.F./P.IVA 13158850969 - R.E.A. MI 2705813.

Subscribe to our newsletter and keep smiling

©2025 Smile.CX All Rights Reserved

C.F./P.IVA 13158850969 - R.E.A. MI 2705813.