Industries - Logistic
Gain full control of your logistics while providing 24/7 response to every request
Enable 24/7 AI-driven support to automate complex processes and sync waybills, locations, or branch data for faster, high-precision logistics
400+
Automated processes on SMS, webchat, voice, email channels.
95%
AI Effectiveness.
Smile.CX effectively, autonomously managed:
93%
of webchat sessions
80%
of voice sessions
67%
of SMS sessions
50%
of email sessions
Case Study
What could your logistic company achieve with the AI Operation Center?
Services
Shipment Tracking
Proactive alerts for potential delays or disruptions in shipments.
Personalized communication with customers regarding delivery status and estimated arrival times.
Automated resolution of common tracking inquiries and exceptions.
Benefits
Improve customer satisfaction and trust.
Reduce customer service inquiries.
Enhance operational efficiency.
Automated returns process
Shipping information
Personalised support
Real-time tracking
Services
Returns
Automated returns process
Offer support in any language
Proactive communication with customers regarding return status.
Benefits
Improve customer satisfaction and loyalty.
Reduce administrative burden.
Enhance operational efficiency.
